Shipping & FAQs

Please note : On personalized custom items (yetis, purses and script bottles) can take anywhere from 1 - 2 weeks for you to receive. Personalized merchandise CANNOT be cancelled. Any orders cancelled will not be refunded. 

All items are FINAL SALE. Please contact us if there is an issue.

Accidents happen! We include a bag of extra crystals with all luxury strassed items/custom orders. 

We offer a 1 year guarantee. If you choose not to repair it yourself, feel free to email us and we will repair your item for you at no extra cost (minus shipping costs), provided you send the item back to us with the extra crystals. Shipping costs both ways are to be covered by sender. 

Yes. All items featured on this website are 100% authentic. We do not work on fake bags or shoes nor do we sell them.

We only use 100% authentic Swarovski Crystals / Czech Crystals on all custom orders.

Almost all the custom pieces we post on our Instagram are client sent/already sold. If you see something you like, please send us an email and we would be more than happy to recreate it for you.

Depending on the project, custom and personalized orders take anywhere between a few days to a month.


Yes! We welcome all international clients :) Orders to some countries may be subject to import fees/duties and taxes when delivery takes place - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Queen of Crystal.

Please mail your items to us with tracking and insurance.  Queen of Crystal is not responsible for items lost or damaged during transit, so please make sure to ensure your item.

Only repeat clients get discounts on strassing rates.

Online only.

All items featured in our online store ship for FREE within US. For all international orders, shipping will be calculated at checkout.


Queen of Crystal is not endorsed by, directly affiliated with, maintained, authorized, or sponsored by any designer.

All product and company names are the registered trademarks of their original owners.